Privacy Policy

FlowQuota (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website at flowquota.com or use our services. By using FlowQuota, you agree to the practices described in this policy.

1. Information We Collect

Information you provide directly. When you submit our interest form or create an account, we collect your name, email address, Enagic® Distributor ID, and information about your business operations, such as monthly deal volume and sales challenges.

Information collected automatically. When you visit our website, we automatically collect certain technical information, including your IP address, browser type, device type, pages visited, time spent on pages, and referring URLs. We collect this through cookies and similar technologies.

Information from third-party services. If you connect third-party services to your FlowQuota account (such as Gmail or Google Calendar), we receive information necessary to provide the integrated functionality you have requested.

Call recordings. If you use FlowQuota's call recording features, audio recordings and transcripts of your sales calls are collected and processed to provide transcription, sales coaching, and follow-up intelligence. You are responsible for informing call participants that the call is being recorded and obtaining any required consent under applicable laws.

2. How We Use Your Information

We use the information we collect to operate and improve FlowQuota, process your interest form submissions and account applications, communicate with you about your account and our services, provide customer support, analyse usage patterns to improve our product, send you updates about FlowQuota (you can opt out at any time), and comply with legal obligations.

We do not sell your personal information to third parties. Your data may be processed by third-party AI services to provide FlowQuota's features, including call recording and transcription, sales coaching, follow-up intelligence, and related functionality. These services process your data only to deliver their stated function — your data is not used to train their models or shared with other customers. We may update the specific services we use as FlowQuota evolves, and will reflect material changes in this policy.

3. Third-Party Services

We use the following third-party services to operate FlowQuota. Each processes data according to its own privacy policies:

4. Data Storage and Security

Your data is stored on servers located in the United States. We implement commercially reasonable security measures to protect your information, including encryption in transit (TLS/SSL), access controls, and regular security reviews.

No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. If you request deletion of your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or compliance purposes.

Interest form submissions from applicants who are not onboarded are retained for 12 months, then deleted.

6. Your Rights

Depending on your location, you may have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your personal information, object to or restrict certain processing of your data, and receive a copy of your data in a portable format.

To exercise any of these rights, contact us at hello@flowquota.com. We will respond within 30 days.

7. Cookies

We use cookies and similar technologies to analyse website traffic (via Google Analytics), remember your preferences, and provide our chat support feature (via Crisp). You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

8. Children's Privacy

FlowQuota is a business tool designed for professional use. We do not knowingly collect personal information from anyone under the age of 18. If we learn that we have collected information from a minor, we will delete it promptly.

9. International Users

FlowQuota is operated from the United States. If you access our services from outside the United States, your information will be transferred to and processed in the United States. By using FlowQuota, you consent to this transfer.

If you are located in the European Economic Area, the United Kingdom, or Australia, you may have additional rights under local data protection laws. Contact us at hello@flowquota.com to discuss how we can accommodate your requirements.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by posting a notice on our website. Your continued use of FlowQuota after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data: