Terms of Service

These Terms of Service (“Terms”) govern your access to and use of FlowQuota's website, application, and services (collectively, the “Service”). By accessing or using the Service, you agree to be bound by these Terms. If you don't agree, please don't use the Service. FlowQuota is operated by Freedom Hackers, LLC (“we,” “us,” or “our”), a company registered in the United States. FlowQuota is a product and trademark of Freedom Hackers, LLC.

1. The Service

FlowQuota is a sales execution system designed for Enagic® distributors. The Service includes multi-currency quoting tools, paperwork generation, follow-up intelligence, sales coaching features, and related functionality as described on our website.

FlowQuota is an independent software application and is not affiliated with, endorsed by, or sponsored by Enagic® or Enagic Co., Ltd. Enagic® is a registered trademark of Enagic Co., Ltd.

FlowQuota uses third-party AI services and call recording tools to provide its features. These services are described in our Privacy Policy.

2. Eligibility

You must be at least 18 years old and capable of entering into a binding agreement to use the Service. By creating an account, you represent that the information you provide is accurate and complete, and that you will keep it up to date.

3. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately at hello@flowquota.com if you become aware of any unauthorised use of your account.

We reserve the right to suspend or terminate accounts that violate these Terms or that remain inactive for an extended period.

4. Founding Operator Program

The Founding Operator Program offers early access to FlowQuota at a locked monthly rate for qualifying Enagic® distributors. Specific pricing, benefits, and terms of the Founding Operator Program are communicated during the onboarding process and may be subject to a separate agreement.

Founding Operator pricing remains locked for as long as your subscription remains active and in good standing. If your subscription lapses and you wish to rejoin, the then-current pricing will apply.

5. Fees and Payment

Certain features of the Service require a paid subscription. By subscribing, you agree to pay all applicable fees as described during your onboarding or on our pricing page.

Implementation fee. A one-time implementation fee is due at the start of your onboarding. This fee is non-refundable once your onboarding session has been completed. By paying the implementation fee, you acknowledge that the onboarding session constitutes delivery of a service and that you are not entitled to a refund after the session has taken place.

Subscription fees. Monthly subscription fees are billed in advance on a recurring basis. You authorise us to charge your payment method on file for all applicable fees on each billing date. Each monthly payment is final and non-refundable upon processing.

No refunds. FlowQuota does not offer refunds for subscription fees already paid, including partial months. If you believe you have been charged in error, contact us at hello@flowquota.com within 7 days of the charge and we will investigate.

Cancellation. You may cancel your subscription at any time by emailing hello@flowquota.com. Cancellation takes effect at the end of your current billing period. You will retain access to the Service until the end of the period you have already paid for. No refunds or credits will be issued for the remaining days in your billing period.

Chargebacks. If you initiate a chargeback or payment dispute with your bank or payment provider instead of contacting us directly, we reserve the right to suspend your account immediately and pursue recovery of the disputed amount plus any fees incurred. We encourage you to contact us at hello@flowquota.com to resolve any billing concerns before initiating a dispute with your payment provider.

Price changes. We reserve the right to change our pricing with 30 days' written notice. Price changes do not apply to Founding Operators whose locked rate remains active.

Acknowledgment. By subscribing to FlowQuota, you confirm that you have read and understood this refund and cancellation policy and agree to be bound by its terms.

6. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to use the Service to violate any applicable law or regulation, infringe on the intellectual property rights of others, transmit harmful code or interfere with the Service's operation, misrepresent your identity or affiliation, attempt to access other users' accounts or data, or resell or redistribute the Service without our written consent.

7. Your Data

You retain ownership of all data you submit to FlowQuota, including customer information, session data, and business records (“Your Data”). You grant us a limited license to use Your Data solely to operate, maintain, and improve the Service for you.

We will not share Your Data with other users or third parties except as necessary to provide the Service (for example, processing payments through Stripe) or as required by law.

You are responsible for ensuring that your use of FlowQuota complies with any applicable data protection laws in your jurisdiction, including obtaining any necessary consents from your customers before entering their information into the Service. If you use FlowQuota's call recording features, you are responsible for obtaining any required consent from all call participants in accordance with applicable laws in your jurisdiction.

8. Intellectual Property

The Service, including its design, features, code, and content (excluding Your Data), is owned by Freedom Hackers, LLC and protected by intellectual property laws. These Terms do not grant you any rights to our IP, trademarks, logos, or brand assets.

You may not copy, modify, distribute, reverse engineer, or create derivative works based on the Service without our prior written consent.

9. Third-Party Integrations

The Service may integrate with third-party services, such as Gmail, Google Calendar, language learning models, and payment processors. Your use of these integrations is subject to the respective third party's terms of service and privacy policy. We are not responsible for the operation or availability of third-party services.

10. Service Availability

We strive to maintain reliable access to the Service, but do not guarantee uninterrupted or error-free operation. We may perform scheduled maintenance, deploy updates, or experience downtime due to circumstances beyond our control.

We are not liable for any losses resulting from the temporary unavailability of the Service.

11. Limitation of Liability

To the maximum extent permitted by law, FlowQuota and its founders, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, profits, data, or business opportunities, arising from your use of the Service.

Our total liability for any claim related to the Service shall not exceed the amount you paid to FlowQuota in the 12 months preceding the claim.

12. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

FlowQuota does not guarantee that the Service will produce any specific business results, increase your sales, or generate revenue. The Service provides tools and information to support your sales process; outcomes depend on your own efforts and circumstances.

13. Indemnification

You agree to indemnify and hold harmless FlowQuota from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any third party's rights.

14. Termination

Either party may terminate these Terms at any time. You may cancel your account by contacting us at hello@flowquota.com. We may suspend or terminate your access if you violate these Terms, with or without notice, depending on the severity of the violation.

Upon termination, your right to use the Service ceases immediately. We will make Your Data available for export for 30 days following termination, after which it may be deleted.

15. Dispute Resolution

These Terms are governed by the laws of the United States. Any disputes arising from these Terms or your use of the Service will be resolved through good-faith negotiation first. If negotiation fails, disputes will be submitted to binding arbitration in accordance with the rules of the American Arbitration Association. You agree to waive any right to participate in a class action lawsuit or class-wide arbitration.

16. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you by email or by posting a notice on our website at least 30 days before the changes take effect. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

17. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and any separate agreements for the Founding Operator Program, constitute the entire agreement between you and FlowQuota regarding the Service.

19. Contact Us

If you have questions about these Terms: